Algegram Billing, Cancellation & Refund Policy
Plans
- Free: $0. Guests get 5 free questions with no sign-up. A free account gets 20 questions a day with step-by-step answers.
- Pro Monthly: $12.99 per month, billed monthly.
Prices are in USD and may exclude applicable taxes. Payments are processed securely by our payment processor; Algegram does not store full card numbers.
Fair use
Pro is for normal personal use. To keep the service fast and fair, very heavy use may be limited or switched to a standard model for the rest of the day. You can keep asking questions.
Free trial
- New Pro subscribers get a 7-day free trial. One trial per person/household.
- A payment method is required to start the trial. You won't be charged if you cancel before the trial ends.
Automatic renewal
Pro renews automatically at the end of each billing period at the then-current price, until cancelled. We'll give at least 30 days notice by email before any price increase applies to an existing subscription.
Cancelling
- Cancel anytime from Settings → Manage billing (algegram.xyz/settings) or by emailing support@algegram.xyz. Cancelling takes one step, no call required.
- After you cancel, Pro stays active until the end of the current paid period, then the account returns to Free. Your conversation history is kept according to our Privacy Policy.
Refunds
- Monthly: If you're charged and haven't been happy with Pro, request a refund within 7 days of your first paid charge for a full refund. Later monthly charges are not refunded, but you can cancel to stop future charges.
- Billing errors or duplicate charges: always refunded in full.
- Refunds go back to the original payment method, usually within 5–10 business days.
- Where local law gives you broader rights (for example, the 14-day withdrawal right in the EU/UK), those rights apply.
Accounts for children
Accounts for users under 13 require verified parental consent before creation, and the parent or guardian is the account holder and payer. See our Privacy Policy for how children's data is handled, retained, and deleted.
Contact
Billing questions: support@algegram.xyz.
Free Pro bonus and referrals
New free accounts get 7 days of Pro at no cost, with no card needed. For under-13 accounts, it starts once a parent approves. If you're 13 or older, you earn 7 more days of Pro for each friend who signs up and confirms their account through your personal link, up to 4 friends (28 days). Bonus days have no cash value and can't be combined with a center pilot. When bonus Pro ends, your account goes back to Free on its own and nothing is charged. If you upgrade to paid Pro later, you still get the standard 7-day trial (unless you've had a paid Pro subscription before).